Did you know you can amend the contact details on behalf of your client via a self-help transaction on SanPort without having to contact the SPF Shared Services Client Care Centre (CCC)?
You already have access to effective self-help transactions that save you time on administration, and this transaction allows you to update your client’s record without waiting for office hours or having to talk to someone in person.
This is just one of the ways in which SanPort can assist in improving the effectiveness of certain transactions.
The definition of the transaction is also indicated as a note next to the web page.
Note that the client’s personal details will be used only to verify the client’s identity and not to change their personal details.
When you submit at the end of your inputs, an email will be sent to the SPF Shared Services CCC to process these changes. This will contain all the information you supplied on the web page. To safeguard both the intermediary and client, the client will be contacted to confirm the change of details.
Click here for PDF instructions on how to access and complete the Amend Client Details page.